Support

Hello, i recieved my Lametric Time yesterday and i tried to connect it to my iphone 12. During the connection, I always have the same error which tells me that "Your smartphone has disconnected form Lametric Time". I also tried on Iphone X but nothing works. However, on a samsung S8, the configuration works and the Lametric is 100% operational. Do you know why it does not work on my iphone ?

Thanks for your answer 

Yes, the Local Network option is enabled and the configuration is not working

I too have been trying on three separate apple products (iphone X, iphone 8, ipad air 2) and none of them would stay connected during the configuration stage. Wish there was a way to just configure this thing with a PC.

did you figure this out.  it doesn't work on my iPhone either 

Yes, my gateway (from my Internet Provider) couldn't handle the number of devices on the wifi network. I had 2 phones, 3 computers, smart bulbs x 6, game console, printer, tv, etc. I put the router in bridge mode and bought a wifi 6 capable router. EVERYTHING RUNS SMOOTH now. 

Hello,

Same issue on iPhone ios 14.4 or 13.3.1

The lametric time is connecting to the wifi network (respond to the ping) for a few moment and reeting himself.

Can you help us ?

Regards,

Daniel

https://www.youtube.com/watch?v=8Wy9vW_zpXI 

Is the issue will be corrected in the app's next version ?

Did you try the tips in the video ? Visibly, it has solved my problem, i could set up the appliance...

I'm having the same issues with my iPhone 11 Pro. Just times out on the wifi connection. I've tried for countless hours now.

I was in the same boat for two weeks trying everything. Reconfiguring home network, resetting phone options, etc. THE ONLY THING THAT WORKED FOR ME: putting my gateway in bridge mode and buying a new wireless router. It was instant. I didn't even need to configure anything.