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Android bluetooth not connecting to LaMetric

 Since LaMetric firmware update this spring haven't been able to get a bluetooth connection to LaMetric (mobile notifications). Have deleted everything ja done factory reset, this no help.


I'm using Huawei phone with latest android update.


LM shows in bluetooth connections, when trying to pair it it says got to app to pair it. App does not find it.

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Hi!


Thanks for reaching out to us.


In order we had a better understanding of the issue, could you please share with us more detailed information on it? Any screenshots demonstrative the issue and LaMetric log files?  


Please follow the next steps to grab logs: 


1)Go to your LaMetric Time app settings



2)Then go to your account


3)Tap to Troubleshooting


4)Switch on Grab Application Logs


5)After that reproduce your case again.

6)Go to your LaMetric Time app settings again and tap Support


7)Select LaMetric Time device you have a problem with


8)Send device information which can help fix the issue (now you can send android logs too)




We appreciate your help and your patience.


Please  drop an email to support@lametric.com  

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