here is the answer to the reporting bugs from support:
Could you please also let us know do you reboot your LaMetric device? Does it help?
LaMetric Support Team
as I can understand LaMetric developer does not care about the feedback of his product.
Thanks for writing to us. Sorry about your bad support experience.
We’d like this doesn't happen again.
Please be informed that all of our researches remains active, we have forwarded the provided information to our Development team for the investigation to drive your issue to a resolution.
We'll keep in touch with you.
If you have any other questions please drop an email on firstname.lastname@example.org. We'll be glad to assist you.