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Latest firmware FEL

Hi guys, I got a problem with the latest firmware. During the update I got the message FEL and now, I cannot do anything. I tried already to connect the device to a pc window, push + and on but I still have the same message, FEL. Anything that I can do? It was perfect until the last update.

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Any Update. My device is bricked on last update.

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Hi Allan, no... no answer and no fix for now. Where is the support? 

I have the same problem with my watch. After the update, FEL appeared and I can't do anything. I stupidly unlinked the watch from my account and now I can't even see the serial number, the box is gone. I bought the watch back in 2019.
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same here 


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2 month and no solution ?


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Try pressing and holding the power button for about 10 seconds to force a reboot and see if that helps. https://help.lametric.com/support/solutions/articles/6000257445-lametric-device-displays-fel space waves



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Hi everyone, apologies for the delayed response. Unfortunately, there’s still no solution, and I’ve received no support so far. Hi Rose, thanks for your suggestion, but it didn’t work. If I find a solution, I’ll be sure to update everyone as soon as possible.

Hi, @ Federico Solimeno,

Please drop an email to support@lametric.com.

We'll be glad to help.


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Dear support,


i will do it asap, thanks. However, I wanted to inform you that I also sent a similar email two months ago, with no answer. 


I recommend that everyone involved in this discussion contact support at that email address; perhaps they will resolve the issue. I will keep you updated in case of a response and an actual solution.


I don't know if it is related by my LaMetric Time is an early model, so it hasn't had a lot of interim updates as I haven't used the App in years since I set it up.  The other day I let the App apply the latest firmware and was presented with the FEL screen.  I can't even put the device into USB mode any more and the ten second power button reset only turns off the device and back into FEL mode.   I hope these firmware updates haven't bricked the device.

Same problem this morning with my device.

The app on iOS force me to update my device, and now I have the FEL mode without being able to do anything.

I reset by pressing the power button for 10 seconds and I still have the same screen.

Hi Raphaël and Paul, We’re all facing the same issue. Please reach out to support at:


support@lametric.com


I can't because I'm travelling so anyway I don't have access to the divide. If they will help you, please let us know thanks guys!





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Hi!

Please drop an email on support@lametric.com.

We'll be glad to assist you.

Most likely, you'll need to use a PC to re-flash the software since the device is in FEL mode.

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